Shipping Policy

Last updated: June 26, 2026

Thank you for shopping at Xoran, proudly operated by AIR COMBAT AUSTRALIA PTY LTD. We focus on providing clear, accurate, and realistic shipping timelines. Below are the definitive terms governing our shipping operations.

1. Specific Target Market and Currency

Our current shipping services are optimized exclusively for Singapore. All pricing, transactions, and shipping cost calculations on our store are presented strictly in United States Dollars (USD, $). Please ensure your payment method supports USD conversion if purchasing from Singapore.

2. 100% Free Shipping Cost

We believe in straightforward pricing without hidden fees at checkout:

• Standard Shipping Cost: $0.00 USD (Free shipping applies to all orders shipped to Singapore, with no minimum purchase requirement).

3. Handling, Transit, and Cutoff Timelines

To avoid any discrepancies or unexpected delays, please carefully review our standard processing and transit windows:

• Order Cutoff Time: 5:00 PM (GMT +08:00) Singapore Standard Time. Orders received after 5:00 PM will begin processing on the following business day.
• Order Handling Time (Processing Time): 1 - 3 business days (Monday to Friday). During this window, we verify payment, perform quality control inspections, pack your products, and hand them over to our logistics carriers.
• Transit Time (Delivery Time): 7 - 13 business days (Monday to Friday). This is the time required for the carrier to transport the shipment from our facility to your designated address in Singapore.
• Total Estimated Delivery Time: Combining handling and transit periods, you can realistically expect your package within 8 to 16 business days from the moment payment is confirmed.

4. Shipment Tracking

Within 24 hours of your package being handed over to the courier, a shipping confirmation email containing a unique tracking link will be sent to your registered email address. You can use this tracking number via our website or official carrier websites to monitor the real-time movement of your shipment.

5. Address Changes and Cancellations

If you discover an error in your shipping address, please contact us within 12 hours of placing your order at support@xoran.shop. Once an order has entered the handling and dispatch cycle, we cannot adjust the delivery address or cancel the order. If the delivery fails due to an incorrect address provided by the customer, the customer will need to coordinate with the local courier or request a return under our standard guidelines after delivery.

6. Delivery Delays and Force Majeure

While we make every effort to honor our 7-13 business day transit window, unexpected delays caused by customs clearance procedures, severe weather, or regional logistical disruptions may occur. If your shipment experiences a delay exceeding 5 business days beyond our maximum timeline, please contact us immediately, and we will initiate a formal investigation with the carrier.

7. Contact Information

For any inquiries regarding your shipment status, please contact our administrative center:

Company Legal Name: AIR COMBAT AUSTRALIA PTY LTD
ACN: 121032531 | ABN: 53121032531
Website URL: www.xoran.shop
Email: support@xoran.shop
Phone: +61 489912171
Corporate Address: 51 Burke Parade, Gerroa, NSW, 2534, Australia