Privacy policy

Privacy Policy

Last updated: June 26, 2026

At Xoran (operated by AIR COMBAT AUSTRALIA PTY LTD), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and purchase from www.xoran.shop.

By utilizing our website, you consent to the data collection protocols outlined in this policy. We ensure compliance with the Australian Privacy Principles (APPs), the Singapore Personal Data Protection Act (PDPA), and international consumer privacy frameworks.

1. Information We Collect

When you interact with our store, we collect specific categories of personal data necessary to execute transactions and enhance service reliability:

  • Identity Data: Full name, date of birth, and company affiliation details (if applicable).
  • Contact Data: Shipping address, billing address, email address, and phone number.
  • Financial Data: Payment card tokens or third-party payment gateway details. All payment handling is encrypted securely via certified PCI-DSS compliant processors (e.g., Shopify Payments, Stripe). We do not store raw credit card credentials.
  • Technical and Usage Data: IP address, browser type, time zone settings, device identifiers, and information regarding how you browse our product pages.

2. How We Use Your Data

We process your personal information strictly for legitimate commercial purposes, including:

  • Fulfilling and processing your orders, managing shipments, and executing returns.
  • Communicating transactional updates, shipping status notifications, and customer service inquiries.
  • Detecting, preventing, and mitigating potential fraudulent activity or security vulnerabilities.
  • Complying with statutory legal obligations, tax laws, and corporate reporting mandates.

3. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties. We share information only with trusted service providers essential to operating our storefront and fulfilling your orders:

  • Platform Providers: Shopify Inc., which hosts our online store infrastructure.
  • Payment Gateways: Encrypted processors to manage safe checkout workflows.
  • Logistics and Delivery Companies: Regional and international postal/courier networks operating within Singapore to ship your physical items.

4. Cookies and Automated Tracking Technologies

We utilize cookies and tracking pixels to analyze traffic patterns and maintain your active cart session. You can configure your browser to reject or disable cookies, though some interactive elements of our storefront may cease to function correctly as a consequence.

5. Data Retention and Security

We employ industry-standard secure socket layer (SSL) encryption to safeguard data transmission. Your personal details are retained only for as long as necessary to complete commercial requirements or satisfy legal, accounting, and tax compliance mandates.

6. Your Rights and Access Control

Under applicable privacy laws, you possess the right to access, correct, amend, or request the erasure of your personal data held by Xoran. If you wish to exercise these rights, please submit a clear request to support@xoran.shop.

7. Contact Information

For privacy inquiries or data compliance audits, please contact our appointed officer:

Parent Company: AIR COMBAT AUSTRALIA PTY LTD
ACN: 121032531 | ABN: 53121032531
Address: 51 Burke Parade, Gerroa, NSW, 2534, Australia
Email Address: support@xoran.shop
Phone Number: +61 489912171