Contact Information

Last updated: June 26, 2026

We value responsive, clear communication. Our customer support team is committed to addressing inquiries regarding products, orders, shipping updates, and returns within 24 to 48 hours on standard business days. Please reach out to us using the official, verified channels below:

Direct Customer Support Channels

Customer Service Email: support@xoran.shop
Please include your full name and order number for efficient processing.

Customer Support Phone Line: +61 489912171
Available Monday to Friday, 9:00 AM - 5:00 PM (GMT +10:00 / Australian Eastern Standard Time).

Legal and Corporate Registration Overview

Xoran is a registered e-commerce brand owned and operated under the structural authority of the following corporate entity:

Parent Company Name: AIR COMBAT AUSTRALIA PTY LTD
Australian Company Number (ACN): 121 032 531
Australian Business Number (ABN): 53 121 032 531
D-U-N-S® Global Identifier Number: 755046013
Corporate Physical and Mailing Address: 51 Burke Parade, Gerroa, NSW, 2534, Australia
Designated Account Representative: Nikita Ramdutt

Operational Support Schedule

Our digital infrastructure processes orders 24 hours a day, 7 days a week. Our administrative and handling center operates Monday through Friday, excluding official public holidays in New South Wales, Australia. Inquiries submitted over the weekend will be handled sequentially on the next business day.