Contact Us

This Contact Us page keeps Xoran customer support details, business identity, and official contact routes in one place. Our goal is to keep the process simple and helpful, from browsing through delivery and any after-sale questions. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.

OUR IDENTITY

Legal Business Name: AIR COMBAT AUSTRALIA PTY LTD
Store Name: Xoran
Physical Business Address: 51 Burke Parade Gerroa, 2534 Australia

CUSTOMER SUPPORT HOURS

Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM SGT. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.

HOW TO REACH US

Current Support Email: support@xoran.shop
Business Phone Number: +61489912171

When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.

Customers can help us resolve questions faster by including the order number, item name, delivery address confirmation, and a concise description of the issue. When information is incomplete, we may ask for the missing order details before confirming the next step.

Support requests are handled during the stated hours. Some cases, including delivery exceptions, return inspection, payment verification, or damaged parcels, may require additional details before we can complete the review.